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Retail Customers

Delivery

UK orders over £40 will be delivered free of charge (unfortunately we are unable to offer this service for deliveries outside mainland UK).

For overseas and UK orders under £40 carriage will be charged dependant on weight. Carriage charges are shown in the shopping basket and checkout at the time of making the order and vary according to destination and weight of goods ordered. Delivery will be made within 4-5 working days by Royal Mail. 

A 48 hour courrier option is also available at a cost of £5.95 for orders under £40. There is an option to select this at checkout.

However, KTWO will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible. 

Returns 

KTWO only accept returned goods which are damaged or faulty. If goods are delivered damaged or faulty in any way, KTWO must be informed within 7 days by writing or email. A replacement or refund will be given.

Trade Customers

Delivery

Delivery will be made within 2-3 working days for all straight forward deliveries.  Any orders requiring labelling or any special requirements may take longer.  KTWO will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

Returns 

KTWO only accept returned goods which are damaged or faulty. If goods are delivered damaged or faulty in any way, KTWO must be informed within 5 days by writing or email. A replacement or refund will be given.

Orders/Carriage

The minimum order value is £150, with a carriage paid order (to UK Mainland only) being £200.  Orders under £200 will incurr an £8.50 carriage charge.  Any orders delivered outside UK Mainland will be charged according to courier costs at time of delivery.

Labelling

The cost of supplying and labelling products is £0.20 per unit.