Retail Customers
Delivery
Delivery will be made within 10 days. However, KTWO will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
Carriage charges are shown in the shopping basket and checkout at the time of making the order and vary according to destination and weight of goods ordered.
Returns
KTWO only accept returned goods which are damaged or faulty. If goods are delivered damaged or faulty in any way, KTWO must be informed within 7 days by writing or email. A replcaement or refund will be given.
Contract
These terms of sale apply to all products supplied by K TWO Products, 27A Haddington Place, Edinburgh, EH7 4AF
No contract exists between you and KTWO for the sale of any goods until we have received and accepted your order and received payment in full (in clear funds). Once we do so, there is a binding legal contract between us.
An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
Goods are supplied on a firm sale basis and not sale or return.
The contract is subject to your right of cancellation (see below).
KTWO may change these terms of sale without notice to you in relation to future sales.
Description and Price of Goods
The description and price of the products you order will be as shown on the KTWO website at the time you place your order.
The products are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, KTWO will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on the KTWO website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, KTWO will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Payment
Payment for the goods and delivery charges can be made on line with a credit/debit card, or alternatively by cheque. All cheque payments must have cleared funds prior to delivery. Payment shall be due before the delivery date and time for payment shall be of the essence.
Retail Prices are shown inclusive of VAT
Payment shall be made by you without a deduction whether by way of set-off, counterclaim, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
Data Protection
KTWO collects information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
KTWO will take all reasonable precautions to keep the details of your order and payment secure but unless KTWO are negligent, they will not be liable for unauthorised access to information supplied by you.
KTWO will not share information about you with any other organisation.
The type of information we will collect about you includes: name, address, phone number and email address. We do not collect your credit/debit card details. If you use a credit card to purchase from us the credit card details are handled separately by a payment partner such as Nochex.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use website log files to track and report on the patterns of behaviour of visitors to our site. This site also uses a "cookie" which we store on your browser. You can modify your browser settings to prevent this happening but this site will not perform correctly without it.
Applicable Law
All standard details of risk and title, and limitation of liability apply.
These terms of sale and the supply of the goods will be subject to Scottish law and the Scottish courts will have jurisdiction in respect of any dispute arising from the contract.